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Footwear and Clothing
Cynthia Rowley 39

Updated on 11/07/2023

Cynthia Rowley

cynthiarowley.com

(18 rated reviews) Is this your business?

What is your customer experience with Cynthia Rowley?

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Cynthia Rowley Overview

Cynthia Rowley has 2.5 star rating based on 18 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Pros: Beautiful clothing, Cute pomeranian towel products, Feminine clothing.
Cons: False advertising, Money hungry, More expensive than other brands i buy but worth it.
Recent recommendations regarding this business are as follows: "DO NOT USE", "Don’t buy from Cynthia Rowley", "Avoid Cynthia Rowley", "Don’t buy or you will be stuck with your purchase if it doesn’t fit", "You will be pleased with Cynthia Rowley".

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Media from reviews

Thus is not a compliant. I am trying/needing to purchase an outfit and the notes indicate that I only have seven days to return it trying to see if there’s a workaround with the return policy.

No one ever gets back to me for code not working

View all media ›

Top Cynthia Rowley Reviews

Positive Review

"I received (pants) exactly what I ordered. Loved the pants but way too long. I called to check on gift card vs credit. My question was well answered."

Oct 11, 2023

Reviewing how helpful customer service was. Thank you. My questions about refund vs gift card were all answered User's recommendation: You will be pleased with...

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Critical Review

"TO WARN EVERYONE"

Nov 07, 2023

APPALLING COMPANY NO INTENTIONS OF HELPNG ZERO CUSTOMER SERVICE I BELIEVE THEY ARE DISHONEST WISH I HAD READ THE REVIEWS User's recommendation: DO NOT USE

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Anonymous

Guest-5296045

Newbury, England

TO WARN EVERYONE

Nov 07, 2023

1.0

APPALLING COMPANY NO INTENTIONS OF HELPNG ZERO CUSTOMER SERVICE I BELIEVE THEY ARE DISHONEST WISH I HAD READ THE REVIEWS

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User's recommendation: DO NOT USE

Anonymous

Guest-5288493

Little Rock, Arkansas

Return issue

Nov 04, 2023

I have been trying to get ahold of the return department for three days. I have been gone to Santa Fe NM when my package arrived. It did not fit and after three days of finally finding the right email to return and the right rules for putting in the correct Order number I ran out of time to return the item. I DO NOT appreciate having to eat $400 to return an item.

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User's recommendation: Don’t buy from Cynthia Rowley

Makenah Cms

Makenah Cms |

Little Rock, Arkansas

Return issue

Nov 04, 2023

The information they gave me was erroneous...again...and I lost the window to return the $400 item because they did not answer my email and it took me an additional 3 days to try to figure it out. They have MULTIPLE EMAIL FOR RETURNS YOU MUST USE. I guess I went through four email that didn't work and finally got one to work. This is ridiculous. I will no purchase anything from them again.

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User's recommendation: Avoid Cynthia Rowley

Anonymous

Guest-5285926

Marina Del Rey, California

Need return label

Nov 03, 2023

3.0

Need return label and credit my card its impossible with your site. You have to go through to much. Be more like net a porter add return label With purchase

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Anonymous

Guest-5285917

Marina Del Rey, California

Look at details

Nov 03, 2023

Trying to get a return label and credit my card. Is impossible in your site Please advise me how? Web 221857. Area code 90049

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Anonymous

Guest-5263713

Haverhill, Massachusetts

Question about a return

Oct 27, 2023

I called and a woman was VERY HELPFUL, getting me a refund immediately! I wish I had asked her name!

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Kristi S Ahj

Question about a return

Oct 27, 2023

I returned a dress within the two week time allowed, but have not received credit. The dress is long, blue/green with buttons on the bodice area. Too tight for me. It was over $400. I dont remember exactly, and cannot find my order information. Please get in touch! Kristi Shanahan 203-631-****!

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Preferred solution: Full refund

Kathryn B Jfu

Return

Oct 25, 2023

I have been trying to return item since last week not understanding to put the web WEB first thin space I have emails to prove that.

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Preferred solution: Full refund

robin L Rbu

Return

Oct 19, 2023

Cynthia Rowley inserts long thin white tags into the clothing and says that if that long tag is removed the item is not returnable. However, it is impossible to try on the clothing to determine if it fits without that tag coming off!

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Preferred solution: Full refund

User's recommendation: Don’t buy or you will be stuck with your purchase if it doesn’t fit

Tahani Lce

I received (pants) exactly what I ordered. Loved the pants but way too long. I called to check on gift card vs credit. My question was well answered.

Oct 11, 2023

4.6

Reviewing how helpful customer service was. Thank you. My questions about refund vs gift card were all answered

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Pros:

Beautiful clothing

Cons:

More expensive than other brands i buy but worth it

Preferred solution: Full refund

User's recommendation: You will be pleased with Cynthia Rowley

Anonymous

Guest-5157189

Saint Petersburg, Florida

Question regarding a picture frame

Sep 28, 2023

Im really hoping to locate a specific Cynthia Rowley picture frame. I have one and I love it, and am trying to find another of the same. It is wood and is surrounded by wood blue butterflies. Can you help?

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Barbara N Uuh

Heanor, England

Following up on a return request 12 days ago

Jun 07, 2023

1.2

Original review Jun 07, 2023

I had a disappointing experience with Cynthia Rowley customer service and would not recommend purchase from this vendor. I purchased a top priced at $485. The top arrived while my husband and I were on vacation and it was a couple of days outside the 14-day return/exchange period. I tried the top on upon returning and the top was not flattering at all. The return option on their website would not allow me to return this item indicating that it was due to being out of the 14-day return policy. Therefore, I attempted to find a phone number to contact their customer service department. There is no such number, and the only form of communication is through email. So I sent an email - - I received an auto generated email letting me know that someone would be in touch with me within 48-72 hours. After not hearing from anyone after 72 hours I sent another email and yet another email was generated request not to continue to send emails that someone would be reaching out. After no reply, I was able to get a hold of someone in the Manhattan store, and they indicated that they would send a message to their customer service department. Still no communication. After 12 days I finally receive an email that they are not able to do anything for me and that there are no exceptions to their policy. As you can imagine, I was not pleased with this reply. I have made numerous purchases from Ramy Brook, Hemant & Nandita, Rails, Michael Stars, Halston, etc. and never had an issue even when it was out of their return policy. I have been in high end retail sales for over 40 years and have never found a resolution for my clients or customers. This is unacceptable customer service and response from a high end designer. Thank you for your time and attention.

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Loss:

$485

Cons:

Poor communication with no resolution

Preferred solution: Full refund

User's recommendation: I would not recommend a purchase from this designer. Poor customer service. Email is the only way to reach the customer service department. They are not timely in responding. It took 12 days for someone to reach out and they were not very helpful. I received an item while I was on vacation. The top did not fit well, and I was not able to return or exchange the item due to being out of the 14 return policy

Anonymous

Guest-4627009

Portland, Tennessee

Thus is not a compliant. I am trying/needing to purchase an outfit and the notes indicate that I only have seven days to return it trying to see if there’s a workaround with the return policy.

May 28, 2023

Cynthia Rowley - Thus is not a compliant. I am trying/needing to purchase an outfit and the notes indicate that I only have seven days to return it trying to see if there’s a workaround with the return policy.

I need to place an order which totals over $700. The notes indicates that I only have 7 days to return. Trying to determine if this policy is in stone or can it be adjusted. Would be great if I could speak with a live representative.

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Susan S Rdt

Susan S Rdt |

Charleston, South Carolina

Very bad co

Jul 06, 2023

1.0

Updated by user Jul 06, 2023

Sending return receipts to my bank for refund. They will get this co.

Original review Jul 06, 2023

Returned dress 4 days after receiving. They would not refund . They sent me a gift card. Horrible company!!!

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Loss:

$419

Preferred solution: Full refund

User's recommendation: Bad

Anonymous

Guest-5079088

San Francisco, California

Order

Sep 09, 2023

Representative was ok.. at first.. But he got kinda snappy at end when I just wanted to make sure they did not have any size small of crushed velvet

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User's recommendation: O

Javeon Xii

Javeon Xii |

Portland, Oregon

Return label

Aug 01, 2023

I just received my order and still on 14 days from the time I received it , however I cannot print the return label it say is more than 14 days . This is my order number 206624 please help you can see on the date I put an order is July 18 2023 even from the time I put the order still good please help thank you

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Contact Information

Website:

cynthiarowley.com

Mailing Address:

394 Bleecker Street

New York, New York 10014

United States

Phone:

(212) 242-3803

Contact Cynthia Rowley Customer Service

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Cynthia Rowley

Cynthia Rowley Overview

Media from reviews

Top Cynthia Rowley Reviews

"I received (pants) exactly what I ordered. Loved the pants but way too long. I called to check on gift card vs credit. My question was well answered."

"TO WARN EVERYONE"

TO WARN EVERYONE

Return issue

Return issue

Need return label

Look at details

Question about a return

Question about a return

Return

Return

I received (pants) exactly what I ordered. Loved the pants but way too long. I called to check on gift card vs credit. My question was well answered.

Question regarding a picture frame

Following up on a return request 12 days ago

Thus is not a compliant. I am trying/needing to purchase an outfit and the notes indicate that I only have seven days to return it trying to see if there’s a workaround with the return policy.

Very bad co

Order

Return label

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